ONLINE SAP C_C4H56_2411 PRACTICE TEST ENGINE DESIGNED BY EXPERTS

Online SAP C_C4H56_2411 Practice Test Engine Designed by Experts

Online SAP C_C4H56_2411 Practice Test Engine Designed by Experts

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q72-Q77):

NEW QUESTION # 72
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Activate Built-In Support
  • B. Log incident through SAP for Me
  • C. Create incident through Settings > Incident
  • D. Log incident with SAP Service Cloud user ID

Answer: B,D


NEW QUESTION # 73
What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

  • A. SAP Cloud Integration
  • B. SAP Event Mesh
  • C. Machine learning
  • D. SAP Build Apps

Answer: A,B


NEW QUESTION # 74
Which services can be added to a business role? Note: There are 2 correct answers to this question.

  • A. Installed base
  • B. Measurements
  • C. Warranty
  • D. Maintenance plan

Answer: A,C


NEW QUESTION # 75
Which actions could you take to control the reaction times of a case? Note: There are 3 correct answers to this question.

  • A. Adjust the SLA.
  • B. Assign a different team to the case.
  • C. Change the priority.
  • D. Escalate the case.
  • E. Assign a territory to the case.

Answer: B,C,D


NEW QUESTION # 76
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

  • A. Set up knowledge base articles in SAP Service Cloud Version 2.
  • B. Obtain API token credentials from the knowledge base provider.
  • C. Configure the relevant integration flow.
  • D. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.

Answer: B,D


NEW QUESTION # 77
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